Development

Alias for Agent From Field

If you want to sent a ticket to external partners they probably don't know who Helpdesk(OTRS@company.de) is for example.

So if you can choose another alias for the from field in the ViewCompose window that would be very helpful.

Thereby the Emailadress should not be touched only the alias/display name

For example (Peter Smith (otrs@company.de) instead of Helpdesk(otrs@company.de)

Tags

Idea No. 1402