New Feature / Feature Enhancement

Configure ticket notifications per Queue

In heterogenious environments it would be helpful if ticket notifications could be configured per queue (similar to escalations) instead of configuring them globally.

Some teams are working email focussed others are not. Some teams like to receive an email for every update of a ticket others want as few emails as possible.

Ideally there could be a default configuration for all and a dedicated configuration per queue which overwrites the default if existing.



-3 votes
Idea No. 1613