Customer Service

Health Report doesn't show support data date

Hello, the health report send by "sys-health-reports@otrs.com" doesn't contain a timestamp of the last support data send. I had the problem, that the status report was send on 12th December, but the data were 5 days old. The health report doesn't contain an indicator, if there is a problem with the update. My suggestion: - Write the date of the last registration update in the report - In case there aren't new data, don't omit the report. Instead send report with something like "no new data, check registration" Kind regards, Matthias

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Idea No. 1625