Customer Service

Health Report doesn't show support data date

Hello,

 

the health report send by "sys-health-reports@otrs.com" doesn't contain a timestamp of the last support data send.

I had the problem, that the status report was send on 12th December, but the data were 5 days old. The health report doesn't contain an indicator, if there is a problem with the update.

 

My suggestion:

- Write the date of the last registration update in the report

- In case there aren't new data, don't omit the report. Instead send report with something like "no new data, check registration"

 

Kind regards,

Matthias

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2 votes
Idea No. 1625