IT Service Management

Improve the way classes and sub-classes of CIs are shown

I suggest to improve the way classes and sub-classes are shown on AgentITSMConfigItem, and make them look like queues and sub-queues are shown.


When building a large CMDB, it's neccesary to create sub-classes inside classes. Since OTRS creates sub-queues and sub-services on database using the parent::child syntax, it's easy to think this is the way sub-classes on CIs should be created so we have a Servers class and then Servers::Windows and Server::Unix sub-classes. All good till then but unfortunately when watching them on otrs/ all of them are shown on the same level, which is a bit of a pain when dealing with a huge structure as our current customer's one.


Idea No. 125