New Feature / Feature Enhancement

Linking CIs via Postmaster Filter/Generic Agent

I would like to have an option to link CIs based on a regular expression (Subject|Body) within the Postmaster Filter and/or Generic Agent.

 

Example for Postmaster Filter:

We have a filter condition for subjects that looks like: ((?<=\bCI:\s)(\S+))

So I would like to link the CI written in the subject [***] with the CI in the CMDB.

 

Example for Generic Agent:

I have a process where a customer or an agent can enter a string in a Dynamic Field for a CI he wants to link to this ticket.

So the Generic Agent would match for changes for the specified Dynamic Field where we have a regular expression like \S+, which we can then use to link the CI automatically.

Tags

Voting

2 votes
Idea No. 1552