I would like to have an option to link CIs based on a regular expression (Subject|Body) within the Postmaster Filter and/or Generic Agent.
Example for Postmaster Filter:
We have a filter condition for subjects that looks like: ((?<=\bCI:\s)(\S+))
So I would like to link the CI written in the subject [***] with the CI in the CMDB.
Example for Generic Agent:
I have a process where a customer or an agent can enter a string in a Dynamic Field for a CI he wants to link to this ticket.
So the Generic Agent would match for changes for the specified Dynamic Field where we have a regular expression like \S+, which we can then use to link the CI automatically.