User Experience

Make ticket notifications forwardable

Dear all,

 

in https://otrsteam.ideascale.com/a/dtd/Reply-to-and-forward-of-Ticket-Notes/81987-10369 there was a request to make ticket notifications forwardable. This idea is in status "completed", so I expected it to be implementet.

 

In the current OTRS 6 version, these notifications aren't forwardable, because of:

if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType}

eq 'system' ) {

 

# skip email notifications

return;

}

 

We sometimes send ticket notifications filled with dynamic fields. This information is sometimes interesting and/or relevant for other people than the predefined reciepients.

 

Could you please reconsider this idea?

 

Kind regards,

Matthias

Tags

Idea No. 1648