User Experience

Make ticket notifications forwardable

Dear all,


in there was a request to make ticket notifications forwardable. This idea is in status "completed", so I expected it to be implementet.


In the current OTRS 6 version, these notifications aren't forwardable, because of:

if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType}

eq 'system' ) {


# skip email notifications




We sometimes send ticket notifications filled with dynamic fields. This information is sometimes interesting and/or relevant for other people than the predefined reciepients.


Could you please reconsider this idea?


Kind regards,



Idea No. 1648