User Experience

Make ticket notifications forwardable

Dear all, in there was a request to make ticket notifications forwardable. This idea is in status "completed", so I expected it to be implementet. In the current OTRS 6 version, these notifications aren't forwardable, because of: if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType} eq 'system' ) { # skip email notifications return; } We sometimes send ticket notifications filled with dynamic fields. This information is sometimes interesting and/or relevant for other people than the predefined reciepients. Could you please reconsider this idea? Kind regards, Matthias


Idea No. 1648