hello together, we use the ticket system to represent our entire processes and organizational processes. furthermore, faq is a very important tool, especially for our customers. Unfortunately, from our point of view, there is no correct audit security, because the inline content is not printed in any areas via the print function. we are still a paper-bound public authority and thus we can not carry out audit-proof filing in the files. In addition, an expression of a faq article with pictures also makes no sense, z.b. with instructions. It must be retrofitted here.
Idea No. 1542