User Experience

Reaction time doesn't count down in TicketZoom

Dear team,

 

if I open a ticket and enter the TicketZoom, the time at the reaction time field doesn't count up/down anymore.

So if I open the ticket and don't work on it, do something different, leave the window open and check back at a later point I could be mislead by the time. I activly have to check the timestamp given in order to estimate how much time I have left (or reload the window).

 

A simple JavaScript counter should do the trick. This musn't be 100 % time accurate, just the minutes should go up/down.

 

KR,

Matthias

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2 votes
Idea No. 1626