User Experience

Reply to (and forward of) Ticket Notes

I suggest to enable "Forward" and "Reply" for internal (and maybe external) notes.

In case of replying to an internal Note, I suggest OTRS to preselect the new Note recipients based on the old Note recipients that I want to answer. So the "Reply" is actually a new Note!

 

Reply would be more interesting than the Forward function. I would like OTRS to provide both functions, enabled by default.

Tags

Idea No. 95