New Feature / Feature Enhancement

Service based queue routing (addon)

Hello everybody,

we use the add-on service based queue routing. this addon supports both our employees and customers in handling the ticket system. however, it is essential to have the service displayed in the AgentTicketMove dialog, which is currently not supported. thus either own masks must be adapted or otherwise used, eg. free fields. only with this extension, the functionality of the addon can be used in full sense.

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Idea No. 1541