Customer Service

Ticket Search Attributes in Main Menu

With integrating ElasticSearch in OTRS 7 the input-field for FulltextSearch disappeared in the main menu.

 

Suggestion for OTRS 8 Agent-Frontend:

It should be possible for agents to search a ticket by ticketnumber without opening another window (like still existing search for customer / customer-user).

Maybe other companys are focused on different search-attributes. So it would be great to select in sysconfig the search-attributes to be postioned in the main menu.

 

Kind regards

 

Dieter

Tags

Idea No. 1649