User Experience

Ticket locking as async operation

Hey guys,

 

I suggest, that the ticket lock operation should be an async operation in some cases.

If I want to do a bluk action on tickets, OTRS locks all selected tickets. If I have around 100 selected tickets I have to wait quite some time until I can specify my wanted actions.

Of cause I shouldn't be able to submit my changes until all tickets are locked.

 

Since ticket locking isn't invulnerable to race conditions between agents I don't see any risk associated with async locking at bulk actions.

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2 votes
Idea No. 1612