New Feature / Feature Enhancement

Ticketlist as dashboard

Dear team,

 

since idea nr. 420 (https://otrsteam.ideascale.com/a/dtd/Customer-Dashboard/116448-10369) hasn't any update since 7 years I dare to open this idea in addition.

 

The standard ticketlist dashboards (e. g. escalated tickets, active process tickets, etc.) mostly don't fit all of the agent's needs.

Making the ticketlists of the dashboardable is in my eyes a crucial and really helpful addition to the other dashboards.

 

Kind regards,

Matthias

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Voting

1 vote
Idea No. 1627