User Experience

Warn user if empty subject

If you create a new outgoing e-mail ("e-mail outbound"), the subject is auto filled with the ticket hook and ticket number.

 

It would be nice, if the frontend warns the agent, if he/she doesn't add a proper subject.

 

If a customer answers to a mail without a subject and just the ticketnumber, OTRS will display an empty subject line.

Tags

Idea No. 1642