User Experience

Warn user if empty subject

If you create a new outgoing e-mail ("e-mail outbound"), the subject is auto filled with the ticket hook and ticket number.


It would be nice, if the frontend warns the agent, if he/she doesn't add a proper subject.


If a customer answers to a mail without a subject and just the ticketnumber, OTRS will display an empty subject line.


Idea No. 1642