New Feature / Feature Enhancement

Web notification development

Web notifications' visual alarm effect is not strong enough. The different browsers and operation systems display the notifications in a different way, so these notifications may be not realized or realized too late by the agent.

 

In OTRS 5 a new notifications has been introduced that calls the attention to a network bug. Similar type of notifications could be introduced for ticket and chat notifications, too.

 

See the attached screenshots regarding to the idea.

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3 votes
Idea No. 1562