Integration

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TicketGet docu is wrong

Hi, on your site http://doc.otrs.org/3.1/en/html/genericinterface-connectors.html#generic-ticket-connector-operations the ticketGet docu, I mean sourcecode, is wrong. It shows the old ticketGet method. But on your developer api site, http://dev.otrs.org/ when i click on 3.1, there is the GenericInterface::Operation:TicketGet, which looks very different. So can you please update your site as well, because i need an example ...more »

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Documentation

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misprint

There is a misprint in " Ети две возможности системы реализваны с помощью функций TicketResponsible и TicketWatcher и также позволяют рабатать в рамках иерархической структуры команды. " at http://doc.otrs.org/3.0/ru/html/monitoring-tickets.html It should be " Эти две возможности системы реализваны с помощью функций TicketResponsible и TicketWatcher и также позволяют рабатать в рамках иерархической структуры команды. ...more »

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Development

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dynamicfield data/time

I’m using otrs 3.2 and created a dynamic DATE/TIME field and use it to enter date/time at the time of ticket create. In 3.2 version, the date format is ok, but time format comes with 30minutes difference. i.e 14:00, 14:30, 15:00 and so on. Actually, I require it to be in 1 minute difference as in previous otrs version.

Please help me on how can i use time format (1 minute difference) in otrs 3.2.

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