User Experience

Submitted by (@elodie.lauraine)

How change to Owner by email X-OTRS-OWNER on an existing ticket?

Hello,

I have created a ticket by email with tag to update the fields by Postmaster filter. It is ok, ticket created with fields fill in (owner, responsible, state, status, ....)

Now I want to sent another email to update the same fields with other value. The state, status are updated but not the owner and the responsible?

What it the reason?

Please

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Integration

Submitted by

TicketGet docu is wrong

Hi, on your site http://doc.otrs.org/3.1/en/html/genericinterface-connectors.html#generic-ticket-connector-operations the ticketGet docu, I mean sourcecode, is wrong. It shows the old ticketGet method. But on your developer api site, http://dev.otrs.org/ when i click on 3.1, there is the GenericInterface::Operation:TicketGet, which looks very different. So can you please update your site as well, because i need an example ...more »

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Documentation

Submitted by

misprint

There is a misprint in " Ети две возможности системы реализваны с помощью функций TicketResponsible и TicketWatcher и также позволяют рабатать в рамках иерархической структуры команды. " at http://doc.otrs.org/3.0/ru/html/monitoring-tickets.html It should be " Эти две возможности системы реализваны с помощью функций TicketResponsible и TicketWatcher и также позволяют рабатать в рамках иерархической структуры команды. ...more »

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