If you have several attachments in one article you would like to save them in one step or click. Today there is no option to save them with one click. So my suggestion is to add a button right after all listed attachments like 'download all' or something like this, to save all attachment at once.
I'm looking for a way to delete attachments from existing tickets that have been sent accidentally to us. Especially with the GDPR, the customers are more sensible regarding this topic. Currently the only way is to delete the whole ticket, in this process the whole communication between the supplier / customer would be lost, too.
I want the choice to delete selected attachments. This deletion should... more »
It would be very usefull for me to allow adding multiple attachment files for all article types in one step, by selecting multiple files in select file dialog.
Customers send their invitation to remote sessions often via Outlook, WebEx, Skype aso. as email with a ics file or a file-3 as attachment. To open and read those files, you need to download it and open it in a related outlook-like client.... more »