Showing 8 ideas for tag "config"

IT Service Management

Show a Customers Config Items when Creating a Ticket

Currently when you raise a new ticket after selecting a customer the “Customer Information” box on the right is propagated.

I suggested this box be extended or another box added below showing the config items that customer owns such as there laptop, mobile phone, printer etc.

Maybe also being able to quickly “Link Ticket” to a item in this box would be good.

IT Service Management

Allow customer users to see some parts of CMDB

I need to allow to my customer user to see defined part of CMDB. Most important is to show him CIs which have the Customer user in Owner field. Another need is to show CIs linked with services customer uses. For example to allow read some parts of documentation stored in CMDB.

IT Service Management

Script to remove old versions of CIs

It would be handy to have a back end script similar to otrs.ITSMConfigItemDelete.pl that would allow you to purge old CI versions. The xml_storage table does not seem to work very well when it gets large and people using automatic population of the CMDB can end up with a lot of versions that may not be required.

We've done this manually on our CMDB by using a vbscript already, however it would be a useful addition to... more »
(@otc.xunta.gal)

Reporting and Analytics

List Reports for Config Items

It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible.
Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.
(@stefan.abel)

New Feature / Feature Enhancement

Resource Planning: Use objects (or CIs) as appointment resources

As a trainer I want to plan our resources according training appointments in the calendar module. To manage the trainers, you can use the resource planning feature addon. To manage objects, e.g. laptops for the trainings, you would have to create agents for them. It would be great if I could select objects (e.g. as ConfigItems from the CMDB) as resources for the appointments in the calendar.