Showing 6 ideas for tag "configitem"
(@testo1929)

IT Service Management

Create automatic link between a Ticket and a Config Item

Hi there.

I have a question, I want to send an email to OTRS, and I want to that ticket opens automatically with a Config Item linked. Is could that possible?

I know that is possible to automatic open a ticket with a service linked. And link that service with CI's before send the email. But I just want to know if is possible just to "autolink" a ticket with a CI, when an email arrives.


Regards...
(@otc.xunta.gal)

Reporting and Analytics

List Reports for Config Items

It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible.
Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.
(@stefan.abel)

New Feature / Feature Enhancement

Resource Planning: Use objects (or CIs) as appointment resources

As a trainer I want to plan our resources according training appointments in the calendar module. To manage the trainers, you can use the resource planning feature addon. To manage objects, e.g. laptops for the trainings, you would have to create agents for them. It would be great if I could select objects (e.g. as ConfigItems from the CMDB) as resources for the appointments in the calendar.