Send Notifications to different user groups on changes on CIs like the event based notifications for tickets
I would like to have a real "contract management" in OTRS.
Now, I'm running it with an ITSM class and normal tickets for the reminding.
Maybe the contract management can be totally included in ITSM with an attachment and event (eg. notifying) function
FollowUp events filtering would be very useful.
I have a bunch of services set with different SLAs. And I have 'Customer' queue without any notifications, SLA isn't being calculated there as well. Ticket awaits response from customer in that queue.
Once customer has responded, ticket should be automatically moved... more »
Now there is no opportunity to set current datetime value in custom dynamic field by using GenericAgent jobs. Only fixed datetime value is allowed to set by event. For example i need to save responsible change time and compare this value by other task. Please consider my idea to add this opportunity.
- to be able to use OTRS fields (i.e OTRS_CUSTOMER_EMAIL) to define the email recipient of a notification
- Add the CC field in the module in order to send the message to other peoples.
In fact, I tri to send a message automaticaly to the customer and also to internal email when an event happen. Depending of the ticket, the customer... more »
There no possibility to inform the Sender in Notification Management. This would be great if it would be implementet