Therefore I recommend implementing a feature where you can pull these information from a public ICS repository to reflect for example german holidays, etc.
The Admin would just define... more »
I would like to have the change management to send out iCal invites to assigned Work Order Agents for Work Orders. If the agent accepts the invite the system sets the Work Order automatically to accepted.
If the invite is declined the Work Order is set to canceled and the Change Manager is informed
I' love to have OTRS to send out ICAL-invites to the owner of a ticket when a ticket is set to a reminder state. This would allow the agent to keep track of his tasks via his preferred calendar like iCal or Outlook.