- optionally hide links from tickets to FAQs
- or to delete them after a configurable time
- or to create a FAQ watch list
- or to make unidirectional links possible,
1. You work on a ticket and link it to a FAQ, so that you or others don't overlook it.
(Usally because of important information to solve the ticket or to remember to update the FAQ. Similiar to the ticket watch list.)
2. Since... more »
For example if you link a ticket to the current ticket you could describe what relationship the to tickets have or the context in which the ticket was linked. An example comment could be "Ticket addresses the same problem.". These comments would be an optional additional human readable explanation... more »
It would be great to make possible to configure from the SysConfig, which tickets and other elements are shown. It would be important to be able to filter archived... more »
It would be cool to be able to search across link objects.
Search Ticket where the state is open and has a linked CI of class "Foo"
It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible.
Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.