Showing 6 ideas for tag "links"
kudos icon +

IT Service Management

CMDB Links should show up as pages

In OTRS 2.4.9 we have a big CMDB and some of the CIs have hundreds or even thousands of relations. When trying to see one of those CIs apache takes a lot time (some times up to 10 minutes) to build the configuration and show it up on the screen so it times out. It would be great if the CMDB relations where shown up in pages so apache can paint the first page and continue building the rest of the pages in the background... more »
kudos icon +

Customer Service

linking tickets to FAQs (unidirectional, temporary, hidden)

I suggest to
- optionally hide links from tickets to FAQs
- or to delete them after a configurable time
- or to create a FAQ watch list
- or to make unidirectional links possible,

Use Case:

1. You work on a ticket and link it to a FAQ, so that you or others don't overlook it.

(Usally because of important information to solve the ticket or to remember to update the FAQ. Similiar to the ticket watch list.)

2. Since... more »
(@yor.feix) kudos icon +

Development

Add comment to linked objects in tickets

I think it would be nice if it would be possible to add a comment when linking an object like another ticket or an CI to a ticket.

For example if you link a ticket to the current ticket you could describe what relationship the to tickets have or the context in which the ticket was linked. An example comment could be "Ticket addresses the same problem.". These comments would be an optional additional human readable explanation... more »
(@otc.xunta.gal) kudos icon +

New Feature / Feature Enhancement

Restrict linked tickets shown at Config Item Zoom

In the Config Item zoom, there is no way to choose which linked items (for example: tickets) are shown, so, when too many tickets are linked to a CI, opening the CI zoom view could get slower, or simply not too smart when you need to scroll down for a long time.
It would be great to make possible to configure from the SysConfig, which tickets and other elements are shown. It would be important to be able to filter archived... more »
(@otc.xunta.gal) kudos icon +

Reporting and Analytics

List Reports for Config Items

It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible.

Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.