Showing 4 ideas for tag "portal"
(@nilsleideck)

Development

Shop System for Customer Portal

I suggest to extend the current OTRS(::ITSM) Customer Portal with a shop system like functionality.
The customer can select multiple items to buy/request/complain/report like "AD User Account", "Mailbox", "New Laptop", "New Shoes", "On-Site Service", etc. which would then create a ticket with links to offered/available/assigned CIs, Services, SLA, etc. but as much transparent as needed to the customer. Further communication... more »