Showing 2 ideas for tag "resource-planning"
(@philipp) kudos icon +


Add option to assign team and ressource in calendar managment

Currently ticket appointments can be created automatically when a ticket is created via calendar management.
In calendar management exist the option to filter tickets which creates an appointment and to set Start and end date of the appointment.
It would be helpful to get the option to assign the Resource ("Team" and "Agent") for the appointment.

Example: calendar for vacation planning
Agents request vacation over... more »
(@oliver.schneider) kudos icon +

New Feature / Feature Enhancement

ressource calendar - same agent multiple teams not shown

We split our division into several teams of about 10-30 people inside there regular section. But of course they also appear in some kind of x-matrix teams as well as the section chiefs are in a ressource chiefs.

If anybody adds an appointment, connected to a resource and agent, you cannot see it in other resources. The workaround is to mark all resources and then add the person.

I see two problems with this solution:... more »