Showing 7 ideas for tag "split"
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New Feature / Feature Enhancement

Choose articles by a Ticket split

I suggest to enhance the ticket split functionality. Sometime it turns out that a ticket needs to be split into separate tickets - unfortunately already some "wrong" articles are already added inside the original ticket. When doing a split only the last article is transferred in the new ticket.
It would be nice is several articles can be selected out of the original ticket and all of then are transferred to the new ticket.... more »
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New Feature / Feature Enhancement

Move article sent to "wrong" ticket, to the correct one.

Sometimes it happens that for example after a ticket-split the customer is sending replies onto the ("wrong") original ticket. You would like to have this response onto the new created (splitted) ticket.

I suggest to have a possibility to move such articles in a quick and easy manner into the other (linked) ticket, so that agent can directly place a response on this article inside the correct ticket. This will help... more »