Showing 19 ideas for tag "survey"
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Customer Service

Survey send restrictions based on ticket info

I suggest you to add the possibility to restrict the send of a survey based on ticket information:


For example:

Block the send if the ticket matchs one of the following fields:


FreeText1 = "no survey"

Priority = "1 - low"

OwnerID = "1"

Type = "Ticket-Internal"


and also in negative way:


Type is not "Ticket-Internal"

Priority is not "High"