Showing 19 ideas for tag "survey"

Customer Service

Survey send restrictions based on ticket info

I suggest you to add the possibility to restrict the send of a survey based on ticket information:

For example:
Block the send if the ticket matchs one of the following fields:

FreeText1 = "no survey"
Priority = "1 - low"
OwnerID = "1"
Type = "Ticket-Internal"

and also in negative way:

Type is not "Ticket-Internal"
Priority is not "High"