Showing 1 ideas for tag "ticketnotification"
(@matthias.terlinde)

User Experience

Make ticket notifications forwardable

Dear all,

in https://otrsteam.ideascale.com/a/dtd/Reply-to-and-forward-of-Ticket-Notes/81987-10369 there was a request to make ticket notifications forwardable. This idea is in status "completed", so I expected it to be implementet.

In the current OTRS 6 version, these notifications aren't forwardable, because of:
if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType}
eq 'system' ) {

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