Showing 5 ideas for tag "widget"
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Development

An information banner on the customer portal

On the log-in page (before the customer actually logs in), I am suggesting the addition of a news/information widget to broadcast information about system downtimes and outages. Customers accessing the portal to report related problems won't bother to do so as they would already be informed in prior.

The message board should be populated by an agent or admin from the backend.

(@rhabermann) kudos icon +

New Feature / Feature Enhancement

Add deadline (vaild until) date to Dashboard News Widget entries

We use the Dashboard News Widget quite a lot.

Very often we have news entries that are only relevant until a certain date. (Sometimes they are only useful after a certain date).

It would be great to be able set a date for each entry and then this news item will be automatically be shown/hidden in the Widget based on this date (these dates).

(@peter.freund.valuenet.ag) kudos icon +

Customer Service

Extend CustomerUser Information Center with Ticket Relations

In 50 % of our cases we receive issues not directly from the user in question, also the HRs or consultants sent requests for their users.

So we use Dynamic Field to add customerUser information to tickets and we wont loose the connection.

By using a dynamic Field type customer there should be a configuration possibility to show all issues where the field is filled in the customerUser information center.

At the moment... more »