User Experience

User Experience

customer portal: unread mail

When having the ticket list open with My Tickets, I always see the email text of the first answer I received - after the ticket title. I don't see the text (body) of the last email (neither of the last email I received, nor the last email I sent). Please make it possible to see any later interaction in the ticket. And it would be great to be possible to configure which I would like to see: incoming or outgoing (for me ...more »

Submitted by (@stefan.abel)

Voting

2 votes

User Experience

Agents should not have to acknowledge twice same notification

When an agent is either the responsible, the owner or watching the ticket, he has already the "star" system that points him where he has an unread article. So the non-optimal feature to correct is the Notification web view (AgentNotificationView), because when the agent is flagged in the "inform agents" field in an AgentTicketNote, and the same agent is either responsible, owner or watching the ticket, he might have ...more »

Submitted by (@francistourillon)

Voting

0 votes

User Experience

Customer signature

[DE] Es wäre für Customer ein schönes Feature, wenn mittels Klick auf einen "Signaturbutton" eine in den Preferences eingestellte Signatur in einen neuen Artikel eingefügt werden könnte.

 

[EN, edit MV]: Please add the possibility for Customers to add a customizable and configurable signature to articles. The Customer should be able to configure the signature via her or his preferences.

Submitted by (@doerrer)

Available as Business or freely selectable Feature : NO MODERATOR

Voting

1 vote

User Experience

The spinning wheel on sending a mail

The spinning wheel on sending a mail - Please delete this "new function" ! When an email is sent from the ticket to the customer, the icon rotates and does not stop unless you update the ticket with F5 or reopen the ticket. So you have the feeling that the email is not sent. Actually a no go on the part of developers. Wenn eine E-Mail aus dem Ticket an den Kunden gesendet wird, dreht sich das Symbol und hört nicht auf ...more »

Submitted by (@doreen.maier)

Voting

10 votes