When having the ticket list open with My Tickets, I always see the email text of the first answer I received - after the ticket title. I don't see the text (body) of the last email (neither of the last email I received, nor the last email I sent). Please make it possible to see any later interaction in the ticket. And it would be great to be possible to configure which I would like to see: incoming or outgoing (for me ...more »
You can copy ACLs, processes and web-services. It seems to make sense to be able to clone or copy other things like Queues, SLAs, Postmaster Filters, and generic agents.
It should be possible for a user to read or unread all articles. Currently the workaround is to show all articles. There is no possibility to unread individual or all articles on a ticket. This should also be possible via bulk action.
Show confirmation window if a pop-up is closed with the window manager close button (tickets may stay locked unintended).
Disable buttons after submit system wide.
Do not show article overview in FAQ root as root cannot contain any articles.
Change FAQ Approval wording to Approved to avoid misunderstandings.
A high contrast skin to support screens with low color rate, screens like projectors in bright rooms or visualy impaired people during the work with OTRS.
When an agent is either the responsible, the owner or watching the ticket, he has already the "star" system that points him where he has an unread article. So the non-optimal feature to correct is the Notification web view (AgentNotificationView), because when the agent is flagged in the "inform agents" field in an AgentTicketNote, and the same agent is either responsible, owner or watching the ticket, he might have ...more »
[DE] Es wäre für Customer ein schönes Feature, wenn mittels Klick auf einen "Signaturbutton" eine in den Preferences eingestellte Signatur in einen neuen Artikel eingefügt werden könnte.
[EN, edit MV]: Please add the possibility for Customers to add a customizable and configurable signature to articles. The Customer should be able to configure the signature via her or his preferences.
The spinning wheel on sending a mail - Please delete this "new function" ! When an email is sent from the ticket to the customer, the icon rotates and does not stop unless you update the ticket with F5 or reopen the ticket. So you have the feeling that the email is not sent. Actually a no go on the part of developers. Wenn eine E-Mail aus dem Ticket an den Kunden gesendet wird, dreht sich das Symbol und hört nicht auf ...more »
Please re-design the Color in AgentTicketZoom for incomming (blue) and outgoing mails (green).
This makes it clearer and easier to work with.
Bitte die Farben AgentTicketZoom für einkommende Mails (blau) und ausgehende Mails (grün) wiederherstellen.
Dies macht es übersichtlicher und erleichtert das Arbeiten.❗️ 🤔