User Experience

User Experience

Submitted by (@matthias.terlinde)

Make checkbox for RegistrationUpdateSend

Hey, STORM doesn't send a registration update, even if the option is checked at the cloud service admin GUI. I suggest a checkbox for Daemon::SchedulerCronTaskManager::Task###RegistrationUpdateSend at the STORM management GUI to scatter some possible confusion regarding this feature. At the admin panel, it is not possible to see, that this feature is overwritten in the sysconfig. If a checkbox isn't possible at least ...more »

Voting

1 vote

User Experience

Submitted by (@matthias.terlinde)

Reaction time doesn't count down in TicketZoom

Dear team, if I open a ticket and enter the TicketZoom, the time at the reaction time field doesn't count up/down anymore. So if I open the ticket and don't work on it, do something different, leave the window open and check back at a later point I could be mislead by the time. I activly have to check the timestamp given in order to estimate how much time I have left (or reload the window). A simple JavaScript counter ...more »

Voting

1 vote

User Experience

Submitted by (@harald.eisenmenger)

Have a safety warning before deleting a GenericAgent

When you delete a GenericAgent, this is done immediately without an "Are you sure you want to delete...".

As the deletion is placed directly near the run button, a GenericAgent can be easily deleted by mistake.

 

I propose to have an "Are you sure...?" question before the GenericAgent is actually deleted, similar to the question if you are sure when you want to run it.

Voting

3 votes

User Experience

Submitted by (@matthias.terlinde)

Ticket locking as async operation

Hey guys, I suggest, that the ticket lock operation should be an async operation in some cases. If I want to do a bluk action on tickets, OTRS locks all selected tickets. If I have around 100 selected tickets I have to wait quite some time until I can specify my wanted actions. Of cause I shouldn't be able to submit my changes until all tickets are locked. Since ticket locking isn't invulnerable to race conditions between ...more »

Voting

2 votes

User Experience

Submitted by (@doreen.maier)

set negative Filter

At the moment you can set a filter under Open Tickets or Reminder Tickets and so on -> Row "Customer ID" for only one customer.

 

It would be nice that you can set a "neg. Filter"

That's means, that I can filter all customer but not customer xyz.

Then I have a view of all tickets but without customer xyz.

 

Hope I could describe the issue clearly enough.

Voting

5 votes

User Experience

Submitted by (@stefan.abel)

Auto save processes while working on them

It would be great if the process module would automatically save the progress of building the process. This would save a lot of effort if you don't save the process (while building it) on a regular base - and the browser crashes or you have to close the browser tab (for any reason whatsoever). What I imagine is: - You start building the process. - The browser crashes (or you close it) and you don't have a chance to save ...more »

Voting

2 votes

User Experience

Submitted by (@stefan.abel)

customer portal: unread mail

When having the ticket list open with My Tickets, I always see the email text of the first answer I received - after the ticket title. I don't see the text (body) of the last email (neither of the last email I received, nor the last email I sent). Please make it possible to see any later interaction in the ticket. And it would be great to be possible to configure which I would like to see: incoming or outgoing (for me ...more »

Voting

2 votes