User Experience

User Experience

Dateivorschau bei Dateianhängen / File preview for file attachme

German (English text below) Es wäre gut wenn man eine Datei die man als Dateianhang hoch lädt vor dem Versand noch einmal öffnen könnte um zu überprüfen ob es die korrekte Datei ist. Man bekommt den Dateinamen angezeigt und man kann den Anhang löschen aber es gibt leider keine Möglichkeit den Anhang noch einmal zu öffnen. ------------------------------------------------------------------------------------------------------------------------- ...more »

Submitted by (@gregorbuerger)

Voting

4 votes

User Experience

Hide/Show Dynamic Fields modul doesn't work in process tickets

OTRS Business Solution™ focuses on proper and effective operation of process tickets. However, in case of process tickets hiding of dynamic fields doesn't work with the help of ACL. If this function was set, the process ticket management would be even more effective and more professional processes could be created.

 

This function would be expected from Ticket Forms modul.

Submitted by (@sassszilvia)

Voting

3 votes

User Experience

Overzealous advertisement of Business Solution™

The OTRS Free system bombards the admin with OTRS BS™ everywhere, and that's probably understandable. I won't complain, I can live with it. Admins are damned anyway. However OTRS 6 started pretty visibly to annoy the average agents: User setting/logout, Calendar and Reports contain advertisements, and various parts of the system contain ads as well. I do not think this is nice. Obviously I have the source, I can ...more »

Submitted by (@grinapo)

Voting

0 votes

User Experience

Editable Frontend in AgentTicketLockedView

At the moment the agents can use the three different views (S,M,L) in the AgentTicketLockedView. Unfortunately in M and L there's no possibility to edit the shown attributes of the ticket.

The shown attributes are pre-defined by OTRS and the agent can't add dynamic fields for example. I would suggest that the agents can define which attributes they want to see in the overview.

Submitted by (@josephmergl)

Voting

2 votes

User Experience

Sortierreihenfolge Kundenbenutzerverwaltung

Über die Kundenverwaltung werden die Firmenstammdaten (Firmenname, Anschrift, etc. und Kunden-Nr.) eingepflegt. Wenn man nun in der Kundenbenutzerverwaltung einen neuen Kundenbenutzer hinzufügt, ist die Dropdown-Liste der Firma nicht alphabetisch, sondern nach der Kundennummer sortiert. Eine Sortierung nach Alphabet wäre definitiv vorteilhafter.

Submitted by (@andre.loeffler)

Voting

1 vote

User Experience

DynamicField Dropdown and ConfigItem do not show values.

DynamicFields with a Dropdown behaviour, so also ConfigItem (without Multiselect) should have an option to disable showing the possible values by on-click.

 

I want OTRS to search for values while typing (auto completion look-up) without showing a big list of all possibilties.

Like the the DynamicFields "Customer" providing this finctionality allready but only for CustomerUser.

Submitted by

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0 votes