Integration

This category is intended to collect ideas about interesting projects / products an integration would be of your interest.

Integration

Submitted by (@rooobaaat)

Implement additional Operations for web services

Hi,

 

like in other ITSM systems, more operations for the GenericInterface should be available like:

Agent::AgentAdd

Agent::AgentModify

Group::GroupAdd

Role::RoleAdd

Role::AssignToGroup

Customer::CustomerUserAdd

Customer::CustomerAdd

Queue::QueueAdd

Queue::QueueModify

Calendar::CalendarAdd

Calendar::ShowAccomodations

Statistics::StatisticsGenerate

 

A.s.o.

Available as Business or freely selectable Feature : NO MODERATOR

Voting

5 votes

Integration

Submitted by (@sassszilvia)

The new article column should be sortable in ticket overviews.

Now the New Article column is not sortable in ticket overviews.It would be really useful if it could be sortable as this would ease the agent's job. When there is activity in several tickets within a short period the agent has to check all the pages to see if all the notes had been read in tickets which have to be monitored by him (being not responsible or owner). Some alternative solutions have been tried out: 1. Monitoring ...more »

Voting

2 votes

Integration

Submitted by (@diginin)

Article Tree Access Keys

Add named links to the article tree for quick keyboard access using Firefox Quick Search (http://blog.mozilla.org/theden/2012/12/20/quick_find/) Other browsers lean on plugins for the same function. It would make accessible navigation much better when it would be possible to navigate the articles without the need for a mouse.

Available as Business or freely selectable Feature : NO MODERATOR

Voting

0 votes