Integration

This category is intended to collect ideas about interesting projects / products an integration would be of your interest.
(@laszlo.gyaraki)

Integration

OTRS to support MS SQL database again

Now, the Microsoft did a big step and the MS SQL officially supports the Linux platforms and they started a big campaign about it: https://discover.microsoft.com/move-to-sql-on-linux/ . In my opinion it would be great if it was possible to install OTRS with MS SQL database again. Of course, this solution should be exclusively available on Linux platforms. (The relevant commit is here: https://github.com/OTRS/otrs/commit/fc98b89b91586f7d7cf58772e095ab7a10d13b0c ...more »

Voting

3 votes
(@thorsten.seufert)

Integration

Datei uploads wieder verwenden

Im Moment müssen bereits hochgeladene Dateien beispielsweise bei einer ausgehenden Email nochmal aus einem Ordner hochgeladen werden um diese zu verschicken. Somit wird eine Datei evtl. mehrfach ins OTRS hochgeladen. Wünschenswert wäre es wenn die hochgeladenen Dateien im Ticket rechts in der Informationsleiste zu sehen wären und man diese von dort aus in eine ausgehende Nachricht etc. per drag and drop ziehen könnte. ...more »

Voting

4 votes
(@rooobaaat)

Integration

Implement additional Operations for web services

Hi,

 

like in other ITSM systems, more operations for the GenericInterface should be available like:

Agent::AgentAdd

Agent::AgentModify

Group::GroupAdd

Role::RoleAdd

Role::AssignToGroup

Customer::CustomerUserAdd

Customer::CustomerAdd

Queue::QueueAdd

Queue::QueueModify

Calendar::CalendarAdd

Calendar::ShowAccomodations

Statistics::StatisticsGenerate

 

A.s.o.

Voting

5 votes
(@sassszilvia)

Integration

The new article column should be sortable in ticket overviews.

Now the New Article column is not sortable in ticket overviews.It would be really useful if it could be sortable as this would ease the agent's job. When there is activity in several tickets within a short period the agent has to check all the pages to see if all the notes had been read in tickets which have to be monitored by him (being not responsible or owner). Some alternative solutions have been tried out: 1. Monitoring ...more »

Voting

2 votes

Integration

Config Items Bulk Actions

agents without administrative rights can't make bulk actions to configuration items in cmdb like adding a sap number, changing a value not coming from an etl process, etc. that functionality working with custom keys from config item definitions would be just awesome.

 

ty

Voting

1 vote