Currently ticket appointments can be created automatically when a ticket is created via calendar management. In calendar management exist the option to filter tickets which creates an appointment and to set Start and end date of the appointment. It would be helpful to get the option to assign the Resource ("Team" and "Agent") for the appointment. Example: calendar for vacation planning Agents request vacation over... more »
It would be nice if third-party developers will have a possibility to share their opm packages with others. Old OPAR portal (https://opar.perl-services.de/static/team) has outdated look'n'feel and looks like a semi-dead resource.
OTRS Business Solution™️ for Facility Management, where event systems are reporting dry plants, maintainance needed for heats, room service after done meetings, etc.