Other

Other

This category is to be used to suggest and even document extraordinary use cases in combination with OTRS or OTRS ITSM
(@philipp)

Other

Add option to assign team and ressource in calendar managment

Currently ticket appointments can be created automatically when a ticket is created via calendar management.
In calendar management exist the option to filter tickets which creates an appointment and to set Start and end date of the appointment.
It would be helpful to get the option to assign the Resource ("Team" and "Agent") for the appointment.

Example: calendar for vacation planning
Agents request vacation over... more »