Other

This category is to be used to suggest and even document extraordinary use cases in combination with OTRS or OTRS ITSM

Other

The spinning wheel on sending a mail

The spinning wheel on sending a mail - Please delete this "new function" ! When an email is sent from the ticket to the customer, the icon rotates and does not stop unless you update the ticket with F5 or reopen the ticket. So you have the feeling that the email is not sent. Actually a no go on the part of developers. Wenn eine E-Mail aus dem Ticket an den Kunden gesendet wird, dreht sich das Symbol und hört nicht auf ...more »

Submitted by (@doreen.maier)

Voting

6 votes

Other

Color in AgentTicketZoom

Please re-design the Color in AgentTicketZoom for incomming (blue) and outgoing mails (green).

This makes it clearer and easier to work with.

 

Bitte die Farben AgentTicketZoom für einkommende Mails (blau) und ausgehende Mails (grün) wiederherstellen.

Dies macht es übersichtlicher und erleichtert das Arbeiten.❗ 🤔

Submitted by (@doreen.maier)

Voting

2 votes

Other

Web notification development

Web notifications' visual alarm effect is not strong enough. The different browsers and operation systems display the notifications in a different way, so these notifications may be not realized or realized too late by the agent. In OTRS 5 a new notifications has been introduced that calls the attention to a network bug. Similar type of notifications could be introduced for ticket and chat notifications, too. See the ...more »

Submitted by (@sassszilvia)

Voting

1 vote