User Experience

User Experience

Submitted by (@harald.eisenmenger)

Have a safety warning before deleting a GenericAgent

When you delete a GenericAgent, this is done immediately without an "Are you sure you want to delete...".

As the deletion is placed directly near the run button, a GenericAgent can be easily deleted by mistake.

 

I propose to have an "Are you sure...?" question before the GenericAgent is actually deleted, similar to the question if you are sure when you want to run it.

Voting

3 votes

User Experience

Submitted by (@matthias.terlinde)

Ticket locking as async operation

Hey guys, I suggest, that the ticket lock operation should be an async operation in some cases. If I want to do a bluk action on tickets, OTRS locks all selected tickets. If I have around 100 selected tickets I have to wait quite some time until I can specify my wanted actions. Of cause I shouldn't be able to submit my changes until all tickets are locked. Since ticket locking isn't invulnerable to race conditions between ...more »

Voting

2 votes

User Experience

Submitted by (@doreen.maier)

set negative Filter

At the moment you can set a filter under Open Tickets or Reminder Tickets and so on -> Row "Customer ID" for only one customer.

 

It would be nice that you can set a "neg. Filter"

That's means, that I can filter all customer but not customer xyz.

Then I have a view of all tickets but without customer xyz.

 

Hope I could describe the issue clearly enough.

Voting

5 votes

User Experience

Submitted by (@stefan.abel)

Auto save processes while working on them

It would be great if the process module would automatically save the progress of building the process. This would save a lot of effort if you don't save the process (while building it) on a regular base - and the browser crashes or you have to close the browser tab (for any reason whatsoever). What I imagine is: - You start building the process. - The browser crashes (or you close it) and you don't have a chance to save ...more »

Voting

2 votes

User Experience

Submitted by (@stefan.abel)

customer portal: unread mail

When having the ticket list open with My Tickets, I always see the email text of the first answer I received - after the ticket title. I don't see the text (body) of the last email (neither of the last email I received, nor the last email I sent). Please make it possible to see any later interaction in the ticket. And it would be great to be possible to configure which I would like to see: incoming or outgoing (for me ...more »

Voting

2 votes