User Experience

User Experience

set negative Filter

At the moment you can set a filter under Open Tickets or Reminder Tickets and so on -> Row "Customer ID" for only one customer.

 

It would be nice that you can set a "neg. Filter"

That's means, that I can filter all customer but not customer xyz.

Then I have a view of all tickets but without customer xyz.

 

Hope I could describe the issue clearly enough.

Submitted by (@doreen.maier)

Voting

2 votes

User Experience

Auto save processes while working on them

It would be great if the process module would automatically save the progress of building the process. This would save a lot of effort if you don't save the process (while building it) on a regular base - and the browser crashes or you have to close the browser tab (for any reason whatsoever). What I imagine is: - You start building the process. - The browser crashes (or you close it) and you don't have a chance to save ...more »

Submitted by (@stefan.abel)

Voting

2 votes

User Experience

How change to Owner by email X-OTRS-OWNER on an existing ticket?

Hello,

I have created a ticket by email with tag to update the fields by Postmaster filter. It is ok, ticket created with fields fill in (owner, responsible, state, status, ....)

Now I want to sent another email to update the same fields with other value. The state, status are updated but not the owner and the responsible?

What it the reason?

Please

Submitted by (@elodie.lauraine)

Voting

-1 votes

User Experience

customer portal: unread mail

When having the ticket list open with My Tickets, I always see the email text of the first answer I received - after the ticket title. I don't see the text (body) of the last email (neither of the last email I received, nor the last email I sent). Please make it possible to see any later interaction in the ticket. And it would be great to be possible to configure which I would like to see: incoming or outgoing (for me ...more »

Submitted by (@stefan.abel)

Voting

2 votes