User Experience

User Experience

Overzealous advertisement of Business Solution™

The OTRS Free system bombards the admin with OTRS BS™ everywhere, and that's probably understandable. I won't complain, I can live with it. Admins are damned anyway. However OTRS 6 started pretty visibly to annoy the average agents: User setting/logout, Calendar and Reports contain advertisements, and various parts of the system contain ads as well. I do not think this is nice. Obviously I have the source, I can ...more »

Submitted by (@grinapo)

Voting

0 votes

User Experience

Editable Frontend in AgentTicketLockedView

At the moment the agents can use the three different views (S,M,L) in the AgentTicketLockedView. Unfortunately in M and L there's no possibility to edit the shown attributes of the ticket.

The shown attributes are pre-defined by OTRS and the agent can't add dynamic fields for example. I would suggest that the agents can define which attributes they want to see in the overview.

Submitted by (@josephmergl)

Voting

2 votes

User Experience

Sortierreihenfolge Kundenbenutzerverwaltung

Über die Kundenverwaltung werden die Firmenstammdaten (Firmenname, Anschrift, etc. und Kunden-Nr.) eingepflegt. Wenn man nun in der Kundenbenutzerverwaltung einen neuen Kundenbenutzer hinzufügt, ist die Dropdown-Liste der Firma nicht alphabetisch, sondern nach der Kundennummer sortiert. Eine Sortierung nach Alphabet wäre definitiv vorteilhafter.

Submitted by (@andre.loeffler)

Voting

1 vote

User Experience

DynamicField Dropdown and ConfigItem do not show values.

DynamicFields with a Dropdown behaviour, so also ConfigItem (without Multiselect) should have an option to disable showing the possible values by on-click.

 

I want OTRS to search for values while typing (auto completion look-up) without showing a big list of all possibilties.

Like the the DynamicFields "Customer" providing this finctionality allready but only for CustomerUser.

Submitted by

Voting

0 votes

User Experience

Combine Created Date and Age Columns on Dashboard

We just upgraded from 3.2.9 to 3.3.4, we love the new ability to customize columns in each Dashboard widget independently . We did notice that the Created column is no longer available for display. I like both Age and Created Date, but don't want to use 2 columns of the valuable real estate. I suggest you add the Created Date back to available columns and change the mouse hover for it to have the Age displayed. Also, ...more »

Submitted by

Voting

21 votes