Development

Submitted by (@nilsleideck)

Translation Module for Admin

I suggest to add an admin frontend to modify the language files. This enables an OTRS admin to modify translations without having the need to access the server filesystem directly to modify OTRS files.

 

Even more powerful would be an inline editing of description fields and an additional frontend to translate text blocks, e.g. for the event based notifications.

Voting

17 votes

Development

Submitted by

Improve data model for larger organisations

I suggest you enhance the relational data model and the Admin UI to scale to organisations with multiple support teams (and therefore queues), many services, many SLAs and many customers.

 

Right now, if you have more than 40 customers and 40 services, mapping them together is a tedious business. Customer Roles (and the ability to map Services to Customer Roles) would go some way towards solving this problem.

Voting

5 votes

Development

Submitted by (@nilsleideck)

Harmonized Notification Configuration

I suggest to harmonize the notification configuration on administrative site. Currently there is a area for notifications sent on specific events with a own behaviour based on the agent language. Then there is another notification area free definable for certain events, with some group based recipients and other selections, but no RichText. Then there is anoher notification mechanism for ChangeManagement where you can ...more »

Voting

13 votes