New Feature / Feature Enhancement

Linking CIs via Postmaster Filter/Generic Agent

I would like to have an option to link CIs based on a regular expression (Subject|Body) within the Postmaster Filter and/or Generic Agent. Example for Postmaster Filter: We have a filter condition for subjects that looks like: ((?<=\bCI:\s)(\S+)) So I would like to link the CI written in the subject [***] with the CI in the CMDB. Example for Generic Agent: I have a process where a customer or an agent can enter a string ...more »

Submitted by (@markus.hlinka)

Voting

4 votes

IT Service Management

Information about CIs on ticket creation/display

Please add CI information to the customer information bar as you do with the "Open tickets". The idea is that the customer information are always stored in a data field of type "Customer" on the CI. So with the information about the chosen customer for the (new or existing) ticket you can perform a seach on every CI class (maybe make this a configurable option) where such fields are configured and display the count of ...more »

Submitted by

Voting

9 votes

IT Service Management

Alternate sub attributes for CIs

While designing the model for our CMDB, I ran accross the problem how we can model changes of physical machines to virtual ones. I didn't find a way how I could make sure valid configurations are enforced under all circumstances. The one thing I missed is a way to describe that a CI either has attributes A and B or C and D, but never all four of them. I was able to express that specifying A implies necessity to specify ...more »

Submitted by

Voting

10 votes

IT Service Management

Validators for CI attributes

I would suggest adding support for validators to CIs. For example, I tried adding storage size to a hardware CI class. Option a: Use text - no validation at all. Option b: Use integer. Fine for very limited value ranges, but gets out of hand soon (because of the generated selection list). So I suggest that an option is added to validate inputs. This probably needs to be done on two levels to be usable: Javascript on ...more »

Submitted by

Voting

8 votes