New Feature / Feature Enhancement

Add deadline (vaild until) date to Dashboard News Widget entries

We use the Dashboard News Widget quite a lot.

Very often we have news entries that are only relevant until a certain date. (Sometimes they are only useful after a certain date).

It would be great to be able set a date for each entry and then this news item will be automatically be shown/hidden in the Widget based on this date (these dates).

Submitted by (@rhabermann)

Voting

3 votes

User Experience

Combine Created Date and Age Columns on Dashboard

We just upgraded from 3.2.9 to 3.3.4, we love the new ability to customize columns in each Dashboard widget independently . We did notice that the Created column is no longer available for display. I like both Age and Created Date, but don't want to use 2 columns of the valuable real estate. I suggest you add the Created Date back to available columns and change the mouse hover for it to have the Age displayed. Also, ...more »

Submitted by

Voting

21 votes

New Feature / Feature Enhancement

Improve Online Users

It would be great to improve the dashboard widget "Online Users" to accomplish the following: - If you click on a customer, you will get to the customer information center for that customer - If you click on an agent, you will get a search result for any ticket this agent has locked to his id It would be great if the action on click would be configurable to have also something like - agent: get a list of tickets ...more »

Submitted by

Voting

7 votes

Reporting and Analytics

Show users online as pie chart on dashboard acc. their roles

I suggest to show the number of "online agents" inside dashboard also as pie chart - not only as list as it is today. With the pie chart you can easily see how many agents (of specific roles) are currently online.

As a result you will see for example a pie chart showing 10 Agents from 2ndLevel, 14 Agends from 3rd Level, ...

Submitted by

Voting

2 votes