New Feature / Feature Enhancement

Submitted by (@matthias.terlinde)

Ticketlist as dashboard

Dear team, since idea nr. 420 (https://otrsteam.ideascale.com/a/dtd/Customer-Dashboard/116448-10369) hasn't any update since 7 years I dare to open this idea in addition. The standard ticketlist dashboards (e. g. escalated tickets, active process tickets, etc.) mostly don't fit all of the agent's needs. Making the ticketlists of the dashboardable is in my eyes a crucial and really helpful addition to the other dashboards. ...more »

Voting

1 vote

New Feature / Feature Enhancement

Submitted by (@rhabermann)

Add deadline (vaild until) date to Dashboard News Widget entries

We use the Dashboard News Widget quite a lot.

Very often we have news entries that are only relevant until a certain date. (Sometimes they are only useful after a certain date).

It would be great to be able set a date for each entry and then this news item will be automatically be shown/hidden in the Widget based on this date (these dates).

Voting

3 votes

User Experience

Submitted by

Combine Created Date and Age Columns on Dashboard

We just upgraded from 3.2.9 to 3.3.4, we love the new ability to customize columns in each Dashboard widget independently . We did notice that the Created column is no longer available for display. I like both Age and Created Date, but don't want to use 2 columns of the valuable real estate. I suggest you add the Created Date back to available columns and change the mouse hover for it to have the Age displayed. Also, ...more »

Voting

21 votes

New Feature / Feature Enhancement

Submitted by

Improve Online Users

It would be great to improve the dashboard widget "Online Users" to accomplish the following: - If you click on a customer, you will get to the customer information center for that customer - If you click on an agent, you will get a search result for any ticket this agent has locked to his id It would be great if the action on click would be configurable to have also something like - agent: get a list of tickets ...more »

Voting

7 votes