Dear team, since idea nr. 420 (https://otrsteam.ideascale.com/a/dtd/Customer-Dashboard/116448-10369) hasn't any update since 7 years I dare to open this idea in addition. The standard ticketlist dashboards (e. g. escalated tickets, active process tickets, etc.) mostly don't fit all of the agent's needs. Making the ticketlists of the dashboardable is in my eyes a crucial and really helpful addition to the other dashboards. ...more »
We use the Dashboard News Widget quite a lot.
Very often we have news entries that are only relevant until a certain date. (Sometimes they are only useful after a certain date).
It would be great to be able set a date for each entry and then this news item will be automatically be shown/hidden in the Widget based on this date (these dates).
It would be very cool and useful if when clicking a bar on a dashboard statistics graphic, OTRS would show the user the ticket list corresponding to that specific bar (like a normal ticket search, but with the search parameters used for the value of the bar).
We just upgraded from 3.2.9 to 3.3.4, we love the new ability to customize columns in each Dashboard widget independently . We did notice that the Created column is no longer available for display. I like both Age and Created Date, but don't want to use 2 columns of the valuable real estate. I suggest you add the Created Date back to available columns and change the mouse hover for it to have the Age displayed. Also, ...more »
In 3.3 any dashboard filtering persists through a dasboard refresh or page reload. However, any non-default sorting in the dashboard gets lost after refresh/reload. Would be great if that could also persist.
If i move the mouse to the right top of the dashboard widget. A gear appears then, if i click now on it i see all the columns i can choose to set for the widget.
It would be great, if there were a config to define the dynamicFields the can be set in a widget.
Im using OTRS as a incoming call allocation system.
What I think would be extremely useful is a dashboard widget showing average response times per queue. We can then let customers know this providing a better service
In rel. 3.3 should be a good idea to introduce the modification explained here:
in order to add customer details in agent dashboard
It would be great to improve the dashboard widget "Online Users" to accomplish the following: - If you click on a customer, you will get to the customer information center for that customer - If you click on an agent, you will get a search result for any ticket this agent has locked to his id It would be great if the action on click would be configurable to have also something like - agent: get a list of tickets ...more »
When we have a CI which has the state Incident, it would help our ServiceDesk, if those CIs which are affected could be shown on the Dashboard.
I suggest you...save dashboard sort in user profiles.
When you click a column heading to sort one of the dashboard sections and you have Dashboard Refresh turned on, when it refreshes, your sort order is lost.
Filtering choices should also be saved in user profiles
it would be useful if OTRS would show the num of New/Open/etc. tickets in the title -- that is the stuff between the <title> tags. Might not be necessary for all pages, but the Dashboard could put this real estate to better use than a static "Dashboard - OTRS" string