Development

PostMasterFilter: Option "deactivate FollowUp message"

I created a FollowUp PostMasterFilter for a Dynamic Field and i have in my Process a Transition that match for this Value that i set in the PostMasterFilter. If now a message is coming in and match this PostMasterFilter then the process will get automatically to the next Activity. Now is it very anoying that i get for every FollowUp a Message as Email. It would be nice to implement a Option to deactivate the FollowUp's ...more »

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1 vote

Development

ProcessManagement: Action "Discard changes"

Currently if some updates were made on a Process and were saved then this Information is coming up: "Process Management information from database is not in sync with the system configuration, please synchronize all processes." In the Section "Actions" there only this features posible: - Create New Process - Synchronize All Processes There isn't a option to discard changes on Processes. I think it is a very good ...more »

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2 votes

Development

Expressions in Transition Actions

In Transition Actions (Process Management), would be great to be able to pass expressions evaluated at run time in the "value" of the arguments.

 

Example: Add a predefined article on behalf of the currently connected agent, send an email to the Customer, automatically escalate to the process manager (set as a dynamic field of the ticket)...

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2 votes

Development

Allow the ability to delete customers

Hi, I would like to suggest that you create a method to mark customers as deleted thereby removing them from the list on the customer management screen. I know that currently you can mark them as "Invalid" however this still allows the customer to be displayed, thus taking up space on the management screen. If you could mark a customer as "Deleted" it would then mean that the customer would not display on the management ...more »

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9 votes