Documentation

Submitted by

Explain how to use alphabetical ordering of Postmaster filters

In the documentation, the page 'Filtering incoming messages' should explain that OTRS applies the filters in alphabetical order. So even though the GUI does not provide an intuitive way to order the filters in the list, it is possible to set the order indirectly by naming the filters adequately. For example by prefixing all filter names with numbers, like this: '001 first filter', '002 second filter', etc.

Voting

6 votes

Development

Submitted by

Customer should be able to set resultfields

The Customer should be able to define which fields should be displayed in the resultform. This should be done by Ticketzoom and in the Serachresult. At them moment you have to modify the dtl file and you can only assign one Theme for all customers.

In this case it would be nice, if the customer also can define the order off the fields and also if possible set the sorting.

Voting

0 votes

Development

Submitted by (@yorfeix)

Add possibility to sort Lists

In the admin area there are a lot of lists: agents, groups queues... All these lists are sorted by different keys. one Time its the internal name of the object, one time its the display name and other times its the ID. Please add a possibility to sort the lists by choosing a column. Perhaps it is possible to make the column header a link to sort by that column. There are plenty examples for such a functionality in the ...more »

Voting

8 votes

IT Service Management

Submitted by (@otrsideascaleadministrator)

iCal integration for Work Orders

I would like to have the change management to send out iCal invites to assigned Work Order Agents for Work Orders. If the agent accepts the invite the system sets the Work Order automatically to accepted.

If the invite is declined the Work Order is set to canceled and the Change Manager is informed

Voting

16 votes