User Experience

Submitted by (@stefan.abel)

Auto save processes while working on them

It would be great if the process module would automatically save the progress of building the process. This would save a lot of effort if you don't save the process (while building it) on a regular base - and the browser crashes or you have to close the browser tab (for any reason whatsoever). What I imagine is: - You start building the process. - The browser crashes (or you close it) and you don't have a chance to save ...more »

Voting

2 votes

Development

Submitted by

PostMasterFilter: Option "deactivate FollowUp message"

I created a FollowUp PostMasterFilter for a Dynamic Field and i have in my Process a Transition that match for this Value that i set in the PostMasterFilter. If now a message is coming in and match this PostMasterFilter then the process will get automatically to the next Activity. Now is it very anoying that i get for every FollowUp a Message as Email. It would be nice to implement a Option to deactivate the FollowUp's ...more »

Voting

1 vote

Development

Submitted by

ProcessManagement: Action "Discard changes"

Currently if some updates were made on a Process and were saved then this Information is coming up: "Process Management information from database is not in sync with the system configuration, please synchronize all processes." In the Section "Actions" there only this features posible: - Create New Process - Synchronize All Processes There isn't a option to discard changes on Processes. I think it is a very good ...more »

Voting

2 votes

Development

Submitted by

Expressions in Transition Actions

In Transition Actions (Process Management), would be great to be able to pass expressions evaluated at run time in the "value" of the arguments.

 

Example: Add a predefined article on behalf of the currently connected agent, send an email to the Customer, automatically escalate to the process manager (set as a dynamic field of the ticket)...

Voting

2 votes

Development

Submitted by

Allow parallel tasks in process management

Hi, I've checked the OTRS3.2. The process management is a great new feature. But there is no possibility to create a process with parallel tasks. For example: A new employee comes to the company. After the approval the access to different IT services (e.g. network, AD account, access to Databases, etc.) should be setup for the new employee. These activities should be done parallelly by different teams. I didn't find ...more »

Voting

17 votes