It should be possible that if you add text to title or body to a new ticket - or if you work as an agent on an existing ticket - there should be related tickets proposed. This might work similar to the FAQ-feature in the customer portal. So maybe the text is checked automatically for key words and somewhere there is a box where there are tickets shown which contain the same key words (which are found there automatically ...more »
Search Results as Dashlets It would be a great (and preferrably easy to implement) idea to be able to make saved searches available in dashboards. So that if you define a search and save the parameters you could choose this saved search to appear as a dashlet in the dashboard. Seems to be pretty easy and would offer a lot of useful things (e. g. keeping track in the dashboard of all tickets in a certain queue which have ...more »
Allow searches in Sysconfig to find Dynamic Field Names. I am getting ready to add a dynamic field to production that I added to my test site many months ago. I don't remember all of the forms that I added it to. It would be great if I could search for the dynamic field name to find where it is used.
We need to look for tickets by number a lot. Search field
is good, but full text search takes a lot of time.
And a switch that says that we are looking for a ticket number, or a separate search field like
could be a great thing.
When searching a CI, i wish there would be a possibility to search in all classes (by name).
But you have to select a class first, bevore searching.
It would be nice to select 'all' and then search by name in all classes.
Or by all configured fields (must be in all classes).
It would be usefull, if you can search for a involved agent in the tickets. The mask for search should have a field "involved agent" additional to owner.
Allow multiple selects with option to zoom each ticked/checked case to open in a new browser tab vs. one off case tick/check and zoom to new browser tab. Could also include the other functions such as unlock/lock, history, priority, note, close, and move. When you select bulk tick/check box it does not provide any fo these options.
Two improvements to agent searching options: -#1 Currently stringing multiple fields together assumes an "and" relationship between the fields. (i.e. ticket was created today AND responsible is me). I would like to have the ability to have an OR relationship between search fields (i.e. Customer is X or Responsible is Y). -#2 Provide the ability to search on tickets based on article level details (i.e. display all ...more »
When you want to select an agent to be informed optional by a note, set as owner or responsible you can type the first letter on the keyboard to jump to the agents starting with this letter. Unfortunately this is only working with the first letter. I do suggest to have this feature implemented as an instant search, so when you type the first few letters of an agent name you will jump directly to that agent.
I suggest you to extend the search of extisting Users to be searchable in the email of the user too.
The Advanced Search window has a lot of information in a small space. I think it would be a good idea to add to horizontal lines to separate the Template related items at the top and the field selection related items at the bottom from the filtered fields in the middle. Or put a box around each of the 3 sections.
Offer an option to provide an search dialog in an extra view. That way it would stay permanent open. The Ajax search dialog goes away after a search is launched.
Sometimes an agent has to look up for similar item in the cmdb one after the other. with the Ajax dialog that are a lot of clicks for just changing one value in the search.