Customer Service

Survey module - switch

Can we set up a generic agent to rotate the "master" status survey? For instance, I want to send out a survey per language, but because we're restricted to sending out one at a time, I would need to switch the "master" survey manually. I would like to be able to do that automatically using the generic agent, but I don't see an option for that.

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2 votes

Customer Service

Anonymouse Surveys

a) If the request was answered by the user, the connection between the answers and (the ticket and the user) can be deleted.

The legal department of a customer don't want the connection be stored.

 

I tried to delete the ticket_ids and send_to adress from the survey_request. It is still working.

 

b) Give a setting (checkbox) to decide if a survey is anonymous or not.

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1 vote

Customer Service

Survey send restrictions based on ticket info

I suggest you to add the possibility to restrict the send of a survey based on ticket information:

 

For example:

Block the send if the ticket matchs one of the following fields:

 

FreeText1 = "no survey"

Priority = "1 - low"

OwnerID = "1"

Type = "Ticket-Internal"

 

and also in negative way:

 

Type is not "Ticket-Internal"

Priority is not "High"

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5 votes