Submitted by (@nilsleideck)

Classification Options

I suggest to enhance the OTRS with more classification functions that are ordered frequently by customers. Classification by dependent FreeFields or selections like the Services, with Mult Selections, Radio Buttons and Checkboxes e.g. Good one is the construction of the survey tool.

RT in example has a good solution for this singel point, even if the other functions are no that good ;-)


8 votes