(@nilsleideck) kudos icon +


Classification Options

I suggest to enhance the OTRS with more classification functions that are ordered frequently by customers. Classification by dependent FreeFields or selections like the Services, with Mult Selections, Radio Buttons and Checkboxes e.g. Good one is the construction of the survey tool.

RT in example has a good solution for this singel point, even if the other functions are no that good ;-)

(@otrsideascaleadministrator) kudos icon +

IT Service Management

Approval for Changes via notification email

Approve / disapprove changes via email rather than using the web front end. Assuming that most Change Managers are busy and high paid resources who are always on the run, it would be very nice if a Change Manager could approve a change by simply clicking on a link within the notification email.