(@nilsleideck)

Development

Classification Options

I suggest to enhance the OTRS with more classification functions that are ordered frequently by customers. Classification by dependent FreeFields or selections like the Services, with Mult Selections, Radio Buttons and Checkboxes e.g. Good one is the construction of the survey tool.

RT in example has a good solution for this singel point, even if the other functions are no that good ;-)

(@nilsleideck)

Development

Custom Translation via SysConfig

I suggest to move custom translations from Kernel/Language/xx_Custom.pm to Admin -> SysConfig -> Framework -> Frontend::Translation This would allow the OTRS administrator to define custom translations without having the need to access the file system directly and without the hassle to make sure the perl syntax is right. Just two SysConfig Levels needed, so the Frontend for this should be very easy, but the way how... more »