As a trainer I want to plan our resources according training appointments in the calendar module. To manage the trainers, you can use the resource planning feature addon. To manage objects, e.g. laptops for the trainings, you would have to create agents for them. It would be great if I could select objects (e.g. as ConfigItems from the CMDB) as resources for the appointments in the calendar.
It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible.
Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.
When searching a CI, i wish there would be a possibility to search in all classes (by name).
But you have to select a class first, bevore searching.
It would be nice to select 'all' and then search by name in all classes.
Or by all configured fields (must be in all classes).
It would be handy to have a back end script similar to otrs.ITSMConfigItemDelete.pl that would allow you to purge old CI versions. The xml_storage table does not seem to work very well when it gets large and people using automatic population of the CMDB can end up with a lot of versions that may not be required. We've done this manually on our CMDB by using a vbscript already, however it would be a useful addition to... more »
I need to set up different permissions to CIs in the same class. It could be made by allowing changing of group definition made for a class inside specified CI. Another idea is to allow defining permission to CIs per it's Type.
I need to allow to my customer user to see defined part of CMDB. Most important is to show him CIs which have the Customer user in Owner field. Another need is to show CIs linked with services customer uses. For example to allow read some parts of documentation stored in CMDB.
Currently when you raise a new ticket after selecting a customer the “Customer Information” box on the right is propagated.
I suggested this box be extended or another box added below showing the config items that customer owns such as there laptop, mobile phone, printer etc.
Maybe also being able to quickly “Link Ticket” to a item in this box would be good.