(@braincrawler)

New Feature / Feature Enhancement

Import attached iCal or Outlook-Date files

It would be great to be able to import iCal or Outlook-Date files from attachments to one of the calendars in OTRS or at least to show the content in a human readable way. Background: Customers send their invitation to remote sessions often via Outlook, WebEx, Skype aso. as email with a ics file or a file-3 as attachment. To open and read those files, you need to download it and open it in a related outlook-like client.... more »

Development

Import/Export Ticket thread

It would be very useful the possibility of export/import a entire ticket thread in a form of archive file that is suitable to transport to another (or the same) OTRS installation to have a sort of consolidated backup of tickets. And also for the other OTRS job. Obviously there should be problem regarding objects ticket inhereditate... like SLA, Service, Customer and so on.... I think the fist approach is to include in... more »

(@nilsleideck)

Development

Freedom for Im- and Export

I suggest to extend the functionalities for the lovely ImportExport package. The package is available in ITSM only but should be freed to the Standard OTRS as well. The package should be extendable by any package installed to make data (and setting maybe also) im- and exportable like it is working with the CMDB. Im- Exportable stuff: - Agents - Groups - Roles - Queues - Customers - Services - Service Level Agreements... more »