Showing 1 ideas for tag "interaction"

Customer Service

Workflow: Customer Reminder for open Ticket (Auto Remind, Close)

If a ticket requires customer information, the ticket contact should periodically receive reminders. After a specific amount of days has passed, the ticket status get automatically marked as e.g. "Closed / No Response". No agent-side action required.

The ticket will be set active again, if the customer follows up and answers to the ticket.

Related forum topic:
http://forums.otterhub.org/viewtopic.php?f=62&t=20922... more »