Showing 5 ideas for tag "objects"
(@stefan.abel)

New Feature / Feature Enhancement

Resource Planning: Use objects (or CIs) as appointment resources

As a trainer I want to plan our resources according training appointments in the calendar module. To manage the trainers, you can use the resource planning feature addon. To manage objects, e.g. laptops for the trainings, you would have to create agents for them. It would be great if I could select objects (e.g. as ConfigItems from the CMDB) as resources for the appointments in the calendar.
(@yor.feix)

Development

Add comment to linked objects in tickets

I think it would be nice if it would be possible to add a comment when linking an object like another ticket or an CI to a ticket.

For example if you link a ticket to the current ticket you could describe what relationship the to tickets have or the context in which the ticket was linked. An example comment could be "Ticket addresses the same problem.". These comments would be an optional additional human readable explanation... more »

User Experience

Indicate that a ticket has links

If you use LinkComplex (which is the default for OTRS ITSM) the links are displayed on the bottom of the page. The article is displayed above the links. If the current article is very long, it is difficult to see if there are links.

One possibility would be to indicate in the ticket details (on the right hand side of the ticket zoom) that there are links, and make this indication clickable.

Another possible solution... more »