Das Survey Modul sollte Mehrsprachigkeit unterstützen. Der Kunde kann beim Öffnen der Survey Umfragen auswählen, in welcher Sprache diese angezeigt werden soll. Beim Erstellen einer Umfrage werden die Fragen, sowie die möglichen Antwort erstellt. Nach dem Erstellen kann diesem Set (Fragen und Antworten) eine Sprache zugewiesen werden. Die Fragen und Antworten können dann weiteren Sprachen zugeteilt werden. Alle erstellen... more »
A new screen on Customer Interface to show unanswered surveys.
The customer clicks on one unanswered survey and is redirected to it.
Can we set up a generic agent to rotate the "master" status survey? For instance, I want to send out a survey per language, but because we're restricted to sending out one at a time, I would need to switch the "master" survey manually. I would like to be able to do that automatically using the generic agent, but I don't see an option for that.
a) If the request was answered by the user, the connection between the answers and (the ticket and the user) can be deleted.
The legal department of a customer don't want the connection be stored.
I tried to delete the ticket_ids and send_to adress from the survey_request. It is still working.
b) Give a setting (checkbox) to decide if a survey is anonymous or not.
I suggest you to add the possibility to restrict the send of a survey based on ticket information:
Block the send if the ticket matchs one of the following fields:
FreeText1 = "no survey"
Priority = "1 - low"
OwnerID = "1"
Type = "Ticket-Internal"
and also in negative way:
Type is not "Ticket-Internal"
Priority is not "High"
I suggest you to add the possibility to have more than one survey activated as 'Master'.
Actually, when I set one of them in Master, automatically OTRS set other to "Valid".
thanks to luvico86:
I suggest you to have the ability to can follow a survey and being notified on changes on it by email as an agent and as customer.
Also as customer to can see the stat results in customer and/or public interface. To do this we can enable it for 'customer watch' or 'public survey'.
I suggest you to add the ability to preselect answers, and to can write a predefined text to show on text areas.
I think is a good idea to implement the group permissions schema for the survey module to restrict the access to see survey answers ans also to can categorize every survey by group.
Could be great to have one 'Survey Clone' feature like ticket clone to can have a second survey with same title, introduction, queues and also the option to clone the questions and answers too.
To have the ability to select the status in which one survey will be sent, we can combine the actual queue config + ticket status.
Thanks to Mike Bug#4972
I suggest you to add the possibility to send a survey to a manually selected customer and/or ticket.
Thanks to Mike Bug#4974
To have the possibility to import and export surveys and also it's results to use in other software to reports and handle of data.