Showing 2 ideas for tag "visibility"

Customer Service

Improve CustomerUser visibility for agents/queues

Do not let every agent in the system see the full list of customer users. You can block access to the customer information center, but the agent will still be able to see every customer in the To: field with auto complete e.g. when writing a new ticket.

It's in business solution, i know.


Add "visibility" setting for customers and companies

I suggest adding a "visibility" drop down field to customers and customer companies that would allow their visibility to be limited to a specific group.

We have certain teams of agents (technicians) that deal with specific groups of customers. It is not necessary or desirable for technicians from one team to see customers/customer details they will never be directly supporting. In some cases there are also specific high-security... more »